Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide to us when contacting us, requesting a quote, or engaging our IT and security consulting services.

• Contact & Business Information: Name, email address, phone number, physical/site address, and business name when you fill out contact/quote forms or communicate with us directly.

• Service Details: Technical specifications, system logs, or infrastructure details relevant to delivering IT support, network security, or surveillance installations.

• Website Usage & Technical Data: IP address, browser user agent string, operating system, and interaction details collected automatically via cookies and analytics to enhance user experience and site security.

• Comments & Media: If you leave comments on the site, we collect the data shown in the comments form along with your IP address and user agent string for spam detection. If you upload images, avoid uploading files with embedded location data (EXIF GPS).

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

• Responding to your inquiries, technical requests, and providing service quotes.

• Delivering, managing, and maintaining our IT infrastructure, CCTV, access control, and security system services.

• Improving website functionality, network security, and preventing fraudulent or unauthorized activities.

• Complying with administrative, legal, regulatory, and audit obligations under New Zealand law.

3. Cookies and Tracking Technologies

Our website uses cookies to optimize your browsing experience:

• Contact & Form Cookies: If you leave a comment or fill out a form, you may opt-in to saving your details in cookies for convenience so you do not have to fill them in again. These cookies last for one year.

• Authentication Cookies: If you log into our site, temporary cookies are set to determine browser compatibility (discarded upon closing). Login cookies persist for two days (or two weeks if "Remember Me" is selected), and screen options cookies last for one year.

• Third-Party Embedded Content: Articles on this site may include embedded content (e.g., videos, maps, or external tools). Embedded content from other websites behaves in the exact same manner as if you visited the external site, which may collect data or set tracking cookies.

4. Disclosure and Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share information only in the following limited circumstances:

• Service Providers & Subcontractors: Trusted third-party vendors, hosting partners, or system manufacturers who assist us in operating our business and technology stack under strict confidentiality terms.

• Automated Security Services: Visitor comments and contact forms may be checked through an automated spam detection service.

• Legal Requirements: When required by law, regulation, or legal process to protect the rights, property, or safety of MAXCOM, our clients, or the public.

5. Data Storage and Security

We implement robust technical, physical, and administrative security measures to protect your personal information against unauthorized access, loss, misuse, or alteration. While we maintain enterprise-grade security standards, no internet transmission or electronic storage system is 100% secure.

6. Data Retention

• Inquiries & Client Records: We retain customer contact details and service records for as long as necessary to fulfill the operational purpose or comply with statutory record-keeping obligations.

• Comments & Metadata: If you leave a comment, the comment and its metadata are retained indefinitely to approve follow-up comments automatically.

• Registered Accounts: For users registered on our website (if any), personal information provided in user profiles can be viewed, edited, or deleted by the user at any time (except usernames).

7. Your Privacy Rights (New Zealand Privacy Act 2020)

Under Information Privacy Principle 6 and 7 of the New Zealand Privacy Act 2020, you have the right to:

1. Access: Request a copy of the personal information MAXCOM holds about you.

2. Correction: Request the correction of any inaccurate or out-of-date personal information.

3. Erasure: Request the deletion of your personal data, subject to legal or administrative retention requirements.

To exercise any of these rights, please contact our Privacy Officer using the contact details below.

8. Contact Us & Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:

• Business Name: KORADE LTD t/a MAXCOM

• Website: https://maxcom.korade.co.nz

• Email: contact@korade.co.nz

• Address: Auckland, New Zealand

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner (New Zealand) at www.privacy.org.nz.